Tag: Service
Service mapping and design
Visualising and optimising end-to-end user experiences Service mapping and design tackles the complexity of multi-touchpoint user experiences that span digital and physical interactions. This approach helps organisations understand and improve the complete user journey rather than optimising isolated touchpoints. What it is Service mapping and design is a comprehensive method for visualising, analysing, and improving…
Service concept validation through iterative testing
Refining digital services through structured user feedback cycles Brief description Digital service development requires systematic validation to ensure concepts meet user needs whilst supporting business objectives. This process involves creating structured testing environments where concepts can evolve based on real user interactions. What it is Service concept validation establishes frameworks for testing and refining digital…
Blockchain-based credential verification for healthcare staffing
Reducing NHS staff onboarding from 12 days to hours through distributed ledger technology Brief description The NHS employs 1.4 million people across the UK, with over half requiring extensive credential verification. Traditional document verification processes created significant delays and revenue losses for hospitals, agencies, and staff during critical staffing shortages. What it is A distributed…
