that fit your
specific needs
We are a
Digital Hybrid Agency.
With our highly experienced team, we provide innovative services and solutions at every level of your business and throughout every phase of your process.
Our expert teams can create new,
or enhance existing, customer experiences, business processes, and digital services.
We can take end-to-end ownership of your digital journey, delivering against your business objectives rather than just providing partial deliverables. From discovery and strategy, innovation and service design to development and implementation of the technical solution, our expert teams can either create new, or improve existing, customer experiences, business processes, and digital services.
End-to-End Project Cycle, from vision to implementation
We cover the entire process of creating, building, and delivering digital products that not only resonate meaningfully with your customers but also consider the broader impact a product can have.
Vision & Strategy
Service Blueprints and Strategic Roadmaps
- Understand and identify the problem
- Explore to fund the right solution
Innovation Sprints
Service/Product design, Prototyping,
Technical feasability & POC’s
- Define scope and roadmap
Implementation
Execution and Agile project management
- Build Agile software development
- Grow Improve and adquiere user’s
Our work is based on proven methods, combining data and creativity with execution to deliver successful innovative projects.
Below you find an overview of what we do and what we’ve done so far. This list is not exhaustive.
1. Categories of Projects
Digital Projects
These include projects that focus on creating, building, and delivering digital products and solutions. Examples include web development, software applications, and digital transformation initiatives.
Areas:
- Research and analysis
- Product, Service and UX design
- End to end testing and analysis
- Rollout management and strategies
- Strategic foresight / Scenario planning
- Complex problem solving
- Process improvement
- Operational efficiency
- Transformation
Outcomes:
- Software
- Web and mobile applications
- Digital transformation initiatives
- E-commerce platforms
Non-Digital Projects
Non-digital projects are not limited to traditional business operations and improvements. They can encompass a wide range of initiatives that may not necessarily involve digital technologies.
That includes product or service design, or user experience (UX) design for physical products or environments.
Areas:
- Research and analysis
- Product, Service and UX design
- Strategic foresight / Scenario planning
- Complex problem solving
- Process improvement
- Operational efficiency
- Transformation
Outcomes:
- Processes and interactions
- Organisational structure
- Operational efficiency enhancements
2. Areas of Expertise
Our team has a wide range of managing, executing and delivering outstanding results in each of the expertise and capacity areas.
Strategic Planning
Comprehensive planning to guide your business
towards achieving both digital and non-digital objectives by creating the assets you need like Service Blueprints or Strategic Roadmaps.
Strategic Foresight and Scenario Planning
Employing futures studies methodologies to envision alternative scenarios, explore potential disruptors, and develop robust strategies for navigating an uncertain future landscape.
Program and Project Management
Program Management
Overseeing multiple related projects to ensure they align with business goals and deliver maximum value.
Project Management
Ensuring individual projects are completed on time, within scope, and on budget.
Product Management and Ownership
Product Management
Managing the lifecycle of a product from ideation to delivery, ensuring it meets market needs and business objectives.
Product Ownership
Acting as the primary stakeholder responsible for defining the vision and priorities for product development.
Design
User Experience (UX) Design. We create user-friendly and engaging interfaces for websites, apps, and other digital products. Our designs ensure that users can easily navigate and complete their tasks intuitively.
Customer Experience (CX) Design. We ensure that every interaction a customer has with our company is positive, covering both digital and physical touch-points. Our goal is to provide a seamless and enjoyable experience across all channels.
Service Design. We design comprehensive service experiences that integrate both digital and physical elements. By looking at the big picture, we ensure all parts of the service work well together, creating a smooth transition from online interactions to offline experiences.
Product Design. Crafting functional and aesthetically pleasing products that solve user problems and meet business requirements.
Human-Centred Design (HCD)
Holistic Approach
All our work, whether digital or non-digital, is grounded in human-centred design. This means we place a strong emphasis on understanding and addressing the needs, behaviours, and experiences of people.
Contextual Understanding
We go beyond immediate user needs to consider the broader human context, ensuring our solutions are relevant and sustainable.
World-Centred Design
Environmental and Social Responsibility
Our approach includes a strong commitment to minimising unintended negative consequences and promoting positive societal and environmental impacts.
Preventing Unintended Tendencies
We strive to foresee and mitigate potential side effects of our solutions, ensuring they contribute positively to the world.
Projects
Our teams consist of experts in Strategy, Service Design and Digital technologies to create new — or enhance existing —customer experiences, business processes and digital services from beginning to end.
Using one partner to supply everything needed to create a workable solution through all stages reduces the risks of communication errors and time-consuming handovers to other suppliers.
A TALENT POOL
ON DEMAND
We provide a highly diversified talent pool on demand, offered thanks to a continuous effort of building and maintaining our network of freelancers and partners.
This secures optimal resource and delivery management.
Image Credits: Liminal Discovery, Jan Christopher Sierks / Unsplash,